ISO 9001 CERTIFICATION

22 Sep 2011

Mercian Carpets & Flooring have recently appointed 'Phil Brown Associates' to assist them in implementing the quality management systems necessary to gain the ISO 9001 certification.

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What our clients say...

Andy and Lesley run a good business, both the carpet fitting and the support services are done very well indeed. Andy is a very skilled workman and careful and considerate. We have been extremely impressed with Merican Carpets and would heartily recommend to anyone else. Thank you for your guidance and the benefit of your experience.

Clare and Mark

Carpets/flooring ordered, fitting date booked, then on my solicitor's side we hit delays, having to delay the fitting of the carpets etc. Lesley & Andy were so understanding at an already stressful time of purchasing a new home. New date arranged, in go Andy & his fitting team, absolutely fantastic job done, with care & pride in the fitting and a great finished result, you will not make a mistake going to Mercian Carpets.

Lisa

We used Mercian both for our carpets and Karndean in our new home. We found them helpful and friendly throughout. Very good customer service, friendly advice when needed and excellent fitters who came as agreed and worked efficiently and neatly. We're very happy with our new flooring which makes our new house more like a home. Recommended.

Mrs C

A great pleasure to sing the praises of a local Malvern Company. Mercian Carpets were recommended to us and we in turn have no hesitation in recommending them ourselves. From consultation to quote to fitting to the end result has been a "magic carpet" ride! Andy and Lesley can take pride in their ethos, service levels and the fitting team. If only there were more like you around. Thank you. David and Felicity

David and Felicity Ebsworth

Not sure if pictures are good for you but feel free to use them if they are, along with the quote below ‘Had our carpet fitted yesterday, supplied by husband and wife team, Andy and Lesley at Mercian Carpets in Malvern. It is just lovely and looks fab. Thanks to Lesley for helping the choice along! It is great quality at a great price and such professional speedy service. Mick did a perfect job of the fitting and his service was fully Covid-safe. We could not be happier ‘

Sue Angel

details: Andy helped us out at short notice when another local business had let us down. He gave us a very competitive price, the quality of workmanship was outstanding and he had plenty of bodies to complete the work on time. Finally he and his team had the expertise to suggest solutions to a couple of problems we encountered. I heartily recommend this company.

Andy Wickham

We found that Karndean Loose Lay tiles, on top of previous wood flooring, were exactly what we needed, and provided a uniform surface across several small rooms. The work was most efficiently carried out by Adam and we are very pleased with the result.

Mr and Mrs Knee

Thanks for the installation of our new office carpets, Your team were tidy, quick and on time. Great Job

Rob Woodward Abraxas Catering

The Mercian crew once again completed a great job. Our new offices in Stourport look fantastic, thanks to the help from Andy and his team. Quality carpets and flooring designed and fitted by a quality company.

Andy Baker- Eureka Financial Solutions

Can you please pass our thanks onto the guys. First class job as usual, and pleasant people to be around. The room is totally transformed and Lynne kept the actual floor as a surprise. I was stunned, not only with her choice but also the quality and excellent fitting. You appear to be Lynne's first choice for flooring and I can certainly see why. Thanks again Jimmy, Lynne and Rosie and Jim the dawgs.

Jimmy Blair

Mercian Carpets came highly recommended and I now highly recommend them myself. They were so helpful and the quality of both our kitchen floor and our carpets is superb. Both have transformed our rooms, we are absolutely delighted. Thoroughly professional and nothing was too much trouble and with a huge range to choose from and with first class service. So good to be able to support a local business as well.

Angela Green

Absolutely delighted with quality of the flooring, the professionalism of the staff and efficiency of getting what was a large area floored in a very quick time. We have no hesitation in recommending Mercian and team to others and will be getting them back soon to complete other flooring in the house Thanks again Mecian...exceptional service!

Lawrence Baker

An excellent and efficient service. There was an unanticipated hitch with the quality of the floorboards in the offices and this was resolved as quickly as possible. It meant that the job couldn’t be finished in the day but Andy arranged for the fitters to return the following day, no doubt adjusting schedules to do so, which was much appreciated. Very professional and good to deal with.

Eveson Charitable Trust

Excellent service from start to finish..Leslie, Andy and Adam were very helpful with everything. Very pleased with the finished result and would highly recommend. Many thanks Bob and Joy Yarworth

Joy and Bob Yarworth

Great service. Excellent work to a high standard by all involved. We would highly recommend.

Angela and Bill Brewer

Very pleased with the carpet and flooring. Mercian were very efficient and did everything when they said they would.

Anne and Tony Sargant

We just had almost our whole house carpeted all in one day by this team. They were very proffessional throughout the whole process from the first site survey and measuring up to help and advice on choosing the right carpet. On the day of fitting the team arrived on time and got straight to work with the new underlay. As this was such a big project for a fully furnished home organisation was going to be key we had moved much of the furniture but there was still some moving around to be done and these guys were on top of it all. When the job was complete the team left everything clean and tidy and the fit and finish of the carpet was excellent in all areas. We couldn't of been happier with the service from Mercian thanks again from Rich, Georgie and baby Rueben.

Richard

So pleased with our new flooring - Such a professional service , a really great team and a totally perfect result. My advice to anyone searching for a company is : don't look any further , you've just found the best

Tracey & Rob Walker

Great service helping us choose the right Karndean tile for our new kitchen. Lovely job on installation, really professional. Thank you Andy and Lesley. Definitely our first choice next time we need new flooring

Harvey and Pamela Wild

Many thanks to both Andy and Lesley for their invaluable help and advice with our choice of carpets after a flood disaster PLUS their great flexibility with dates . A very professional team from start to finish ensured a superb new look for our house . The team arrived and a carpet laying task was completed to a high standard . 5 stars all round ! We will definitely use them again.

Louise Gray